Reinsurance broker – Risk management advisor


Processing of complaints

If you have a problem or dissatisfaction, we invite you to inform us by contacting your usual contact person, who listen to you and provide you with a solution. You can also send us your complaint:

In all cases, we are committed to:

  • Confirm receipt of your complaint within a maximum of 10 working days of its submission;
  • Provide you with a positive or negative answer within  a maximum of 2 months of sending your complaint or, failing that, to keep you informed of the progress of its processing.

If you are not satisfied with the answer given by LSN RE WALBAUM, you can send your complaint to:



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